Etisalat customers in the Federal capital territory, Abuja had a chance to interact with representatives of the company at the 2015 edition of Etisalat customer forum. The Forum, which is a customer-centric initiative aimed at driving a face to face dialogue and obtaining instant feedback from Etisalat customers on its product and services held last week at Blucabana Hotel, Abuja.
Speaking at the Forum, Director, Customer Care, Etisalat Nigeria, Plato Syrimis, stressed that customer satisfaction is at the core of the company’s business and the company is committed to getting feedback from its customers and meeting their diverse needs.
Syrimis noted that, “Etisalat introduced the Customer Forum in 2010 with the objective of demonstrating commitment to meeting the needs of our customers. We understand that, the more we engage with our customers, the easier it is to determine what we should be doing to keep them happy always.”
One of the Etisalat customers who left the event happy was Duru Micheal, a bank executive who had his son’s Cliqlite tab replaced with a brand new tab following his complaints about the tab.
Other subscribers who attended the forum left satisfied after their questions and issues were resolved by a team of Etisalat engineers and geeks.
Since inception, the forum has hosted customers in Lagos, Abuja, Port Harcourt, Calabar, Enugu, Benin, Ibadan, Kaduna, Warri, Onitsha and Akure.

Mr. Chika Nwankwo, Mrs. Adegbe Elizabeth and Pastor Simon Ezugwu, all Etisalat Nigeria Customers in Abuja with Director, Customer Care, Etisalat Nigeria, Mr. Plato Syrimis (second right) during a Customer Forum organized by the telecommunications Company at Blucabana Hotel in Mabushi district, Abuja on Thursday, 14th May, 2015

L-R: Director of Administration, Centre for Integrated Health Program, Mr. Babatunde Afuwape; Head, Enterprise Marketing, Etisalat Nigeria, Mr. Bidemi Ladipo; Head, Information Technology, Adams Smith International, Mr. Deji Lepe; Director, Customer Care, Etisalat Nigeria, Mr. Plato Syrimis, at the Etisalat Customer Forum held at Blucabana Hotel in Mabushi district, Abuja on Thursday, 14th May, 2015

L-R: Head, Information Technology, Transmission Company of Nigeria, Tunde Karim; Head, Enterprise Sales, Etisalat Nigeria, Eric Uwaoma; Head, Information Technology, Bougyues Construction, Ndifreke Okorie; Head, Customer Experience & Retention Management, Biola Edun; Director, Customer Care, Etisalat Nigeria, Plato Syrimis at the Etisalat Customer Forum recently held at Blucabana Hotel in Mabushi district, Abuja on Thursday, 14th May, 2015