Skye Bank’s website www.skyebankng.com has emerged the overall winner in two categories namely; “web content” and “accessibility” of the 2017 edition of the annual website Web Jurist Award conducted by Philips Consulting.
Also, in the Technical aspect, Skye Bank ranked among top contenders like Access Bank, Zenith Bank and United Bank for Africa, an improvement on the previous year’s performance. The Bank’s website ranked overall 4th best from 8th position in 2016, and 18th position in 2015, owing to the bank’s investment in the upgrade of its website and the robust real-time content strategy it deployed.
The result shows the bank’s website is one of the most improved, beating other lenders in that space. This is a validation of Skye Bank’s dedication to continuous improvement and service quality, steeped in the use of information and communication technology.
The Web-Jurist rating and awards is an initiative of Phillips Consulting Limited, aimed at measuring the effectiveness of websites in the private sector, to ensure continuous enhancement of e-business activities and encourage better web communications practice.
The Consulting giant had carried out a detailed evaluation of the websites of 20 commercial banks, 103 Federal Government parastatals, 29 state governments, 47 insurance companies, four telecommunication companies and seven indigenous airlines.
The Bank’s performance is an improvement from last year’s when it was rated 8th behind Ecobank’s who emerged overall winner at the time. Similarly, this feat is a validation of Skye Bank’s industry leadership in e-payment and compliance with best practice which requires provision of accurate, relevant and timely information on organisational websites at all times.
The web jurist awards which commenced in 2001, evaluates the effectiveness and performance of Nigerian websites based on set criteria agreed by e-business experts from Philips Consulting. Winners are selected in categories that include: Aesthetics; technical aspects; website content, e-financial services, customer experience and performance. The award also recognizes other organizations across Banks, discount houses, telecommunication and insurance firms.
According to a statement by the Bank, “Winning the best web content and accessibility award is a significant accomplishment and demonstration of the Bank’s commitment to provide its online stakeholders with accurate, relevant and timely information at all times and eliminate barriers that prevent interaction with the website.”
The statement also noted that industry leadership in the digital space is one of Skye Bank’s value propositions to its customers and as such, “we find our ranking encouraging, notwithstanding that our website is work in progress. Our digitization initiative and journey is intended to instill a memorable experience that aligns with the lifestyle of our online customers.”
Skye Bank Plc., one of the leading banks in Nigeria and also a pioneer in electronic banking, embraced technology in service delivery at inception and has consistently applied it to delight its customers. The bank provides convenient and innovative electronic banking products and services to drive customer satisfaction, business growth and seamless management of business processes. It also ensures high level of security to ensure its customers are protected. The bank’s wide range of electronic channels and solutions – ATM, PoS, web, mobile and internet banking, are efficient and top rate.