Guaranty Trust Bank Plc commonly known as GTBank, Nigerian multinational financial institution that offers Online/Internet Banking, Retail Banking, Corporate Banking, Investment Banking and Asset Management services has appealed to its esteemed customers over the service disruption yesterday, Wednesday 4th October, 2017.
According to the statement issued by the bank: “We sincerely apologised for every inconvenience you experienced due to the service disruption on our banking channels on Wednesday, October 4, 2017”
“At GTBank, we know that when you walk into our banking halls, subscribe to our products or make use of our e-channels, it is because you expect the best from us. This is the reason we drive all our resources on a daily basis to ensuring we deliver on this promise.”
“Yesterday, we fell short of this promise and for this we are truly sorry.”
“Clearly something went wrong, but we have worked hard to fix it, and all services on our banking channels have been restored.”
“Once again, please accept our most sincerely apologies.”
“We are here to help you with all enquiries or complaints. You can reach us via the following channels. Email: complaints@gtbank.com or gtconnect@gtbank.com. Facebook: www.facebook.com/gtbank. Twitter: www.twitter.com/gtbank_help. You can also call GTConnect: our full interactive self-service contact centre on +234 014480000, +234 80 2900 2900 or +234 80 3900 3900. Thank you for banking with us.”