First City Monument Bank (FCMB) has been conferred with Excellence In Customer Experience Enhancement award.
This is in recognition of the bank’s giant strides and impressive performance in service delivery and customer satisfaction in the Nigerian banking industry.
The bank received the prestigious award of “Excellence in Customer Experience Enhancement” at the Finnovex West Africa Awards held on Tuesday, October 22nd, 2019 in Lagos.
According to the organisers, the conferment of the “Excellence in Customer Experience Enhancement” on FCMB is in recognition of its outstanding achievements, consistent demonstration of customer service excellence and convenience as well as robust technology.
“FCMB is recognised for promoting financial inclusion through the deployment of digital banking solutions and other offerings that align with the lifestyles of various segments of the society.”
“FCMB pioneered deployment of Over-The-Counter transactions (OTC) using biometrics on Point of Sales (PoS) for both inter and intra-bank transfers and withdrawals; the first in deploying OTC transactions on PoS through card and biometrics means and the first to release a wallet account in the industry”, said Finnovex West Africa.
Divisional Head, Service Management & Technology of FCMB, Mr. Oluwakayode Adigun, said;
“This is another confirmation of the Bank’s unequalled commitment in offering cutting-edge and exceptional services as a forward-looking institution built on the culture of excellence.”
“This award reflects the quality of services we offer at FCMB. It is another validation of our strategic focus to consistently enhance customer experience.”
“This shows that the various transformation initiatives we have deployed across our platforms to meet the needs of our customers are yielding the desired results and appreciated by not just customers, but other stakeholders. This will inspire us to get better.”
“FCMB will continue to raise the bar and sustain the tempo by going the extra mile to provide simple, helpful and reliable banking services driven by a team of highly professional staff, robust technology and best practices.”