…Company Reiterates Commitment to Quality Service and Customer Experience
Etisalat Nigeria has kicked-off its 2015 customer engagement initiative in Port Harcourt, Rivers State, with a pledge for improved quality of services and customer satisfaction. The Etisalat Customer Forum is a direct interactive gathering that pitches the company with its customers for first-hand undiluted feedback on its operations, products and services.
Speaking at the Presidential Hotel, Port Harcourt, venue of the event, Director, Customer Care, Etisalat Nigeria, Plato Syrimis highlighted that customers are the core of the Etisalat’s business and catering for their needs remains paramount to the brand.
“One of the major reasons we organise this quarterly forum is because we are passionate about our customers and are always eager to hear what they have to say about our network. We are in business because of our customers and we are obliged to always get feedback from them in order to serve them better at all times, ,” Syrimis said.
According to him, “This forum is one of our ways of showing our customers that we will always listen, respond and care for them. It is never our intention to deprive our customers of the benefits and privileges they deserve for being loyal, which is why we try to use this forum to address and resolve critical issues and complains made by our customers.”
One of the customers who spoke at the session, King of Kula Kingdom, River State, King Kroma, described Etisalat as a company with “unrivalled customer care and quality network.” “Etisalat has shown us within these six years of their operation that in every way, customers’ satisfaction and quality service is their priority. This is clearly seen in the number of innovative products and services they roll out on a regular basis to meet their customer’s communication needs,” he added.
Subscribers who attended the forum smiled home with a variety of gifts including mobile phone, recharge cards, power banks, MiFi devices, USB drives and other branded items.
Etisalat began the customer forum in 2010 with the objective of receiving feedback from customers on the quality of service delivery. Since inception, the forum has hosted customers in Lagos, Abuja, Port Harcourt, Calabar, Enugu, Benin, Ibadan, Kaduna, Warri, Onitsha and Akure.
(L-R): Head, Retail, South Region, Etisalat Nigeria, Taiwo Embassy; Territory Manager, South – South 1, Etisalat Nigeria, Nkechi Amadi; Etisalat customers, King of Kula Kingdom, River State, King Kroma Eleki; King of Bangha Kingdom, River State, King Suanu Timothy Yormaadam and Head, Regional Sales, South – South, Etisalat Nigeria, Enekwachi Aja, at the Etisalat 2015 Customer Forum, Port Harcourt, held at Presidential Hotel, Port Harcourt, recently.
(L-R): Head, Customer Experience & Retention, Etisalat Nigeria, Biola Edun; Head, Regional Sales, South – South, Etisalat Nigeria, Mr. Enekwachi Aja; Etisalat customer, King of Bangha Kingdom, River State, King Suanu Timothy Yormaadam and;Territory Manager, South – South 1, Etisalat Nigeria, Nkechi Amadi, at the Etisalat 2015 Customer Forum, Port Harcourt, held at Presidential Hotel, Port Harcourt, recently.
(L-R): Director, Customer Care, Etisalat Nigeria, Plato Syrimis; Territory Manager, South South 1, Etisalat Nigeria, Nkechi Amadi; Head, Regional Sales, South – South, Etisalat Nigeria, Enekwachi Aja; Etisalat customer, Ashish Lalla; Head, Retail, South Region, Etisalat Nigeria, Taiwo Embassy and Director, Network Operations, Etisalat Nigeria, Abdul Adegbuyi, at the Etisalat 2015 Customer Forum, Port Harcourt, held at Presidential Hotel, Port Harcourt recently.