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Fidelity Bank Focuses On Enhancing Service Delivery

Fidelity Bank Plc under the leadership of Nnamdi Okonkwo has sounded it clear that the bank will focus on redesigning its systems and processes to enhance service delivery and reduce operating expenses.

Nnamdi Okonkwo, MD/CEO, Fidelity Bank Plc.

The bank’s Chief Executive Officer, Mr. Nnamdi Okonkwo, made it known at the bank’s 30th Annual General Meeting (AGM) in Lagos that; “The bank will continue to increase the migration of customers to its digital platforms.”

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“We will enhance our robust electronic banking processes and products thereby deepening our hold on the retail and commercial markets, small and medium scale enterprises and niche corporate clientele.”

“Clearly, our success in 2017 financial year has set a strong pedestal for sustained growth in revenue. We are optimistic about a favourable operating environment and we look forward to delivering a decent set of numbers at the end of 2018 financial year.”

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Furthermore, Moses Ogundeji, member, Independent Shareholders Association of Nigeria, said… “Shareholders appreciate the efforts of the board and management in the transformation that is on-going in the bank.”

Also, the bank’s chairman, Ernest Obi who addressed the shareholders said; “The bank is strategically poised to successfully navigate the business environment in 2018.”